Return Policy
RETURN & REFUND POLICY
At lumivoraa, we strive to provide a clear, convenient, and customer-friendly process for handling returns, refunds, cancellations, and product-related concerns.
This Return & Refund Policy explains the conditions for eligible returns, the return request process, refund procedures, cancellation requirements, and responsibilities regarding return shipping costs.
Please review this policy carefully before submitting a return or refund request.
180-DAY RETURN WINDOW
Eligible purchases may be requested for return within:
180 calendar days from the date of delivery
subject to the requirements and conditions outlined in this policy.
To be eligible for a standard return, products should generally:
- Be returned within the applicable 180-day return period;
- Remain unused and in their original or substantially similar condition;
- Include original packaging when applicable;
- Include valid proof of purchase, such as an order number or confirmation email;
- Meet any additional requirements stated on the relevant product page.
Products that do not meet these requirements may not qualify for return unless otherwise required under applicable consumer protection laws.
Please note that the 180-day return period does not mean every return includes free return shipping.
Return shipping responsibility depends on the reason for the return.
HOW TO REQUEST A RETURN
Before returning any product, please contact our customer support team:
Customer Support Email:
service@lumivoraa.com
Business Phone:
0592-5284666
When submitting a return request, please provide:
- Your order number;
- Product information of the item you wish to return;
- The reason for your return request;
- Photos or videos if applicable, especially for damaged, defective, incorrect, or significantly different products.
Our customer support team will review your request and provide return instructions after approval.
Please do not send any product back before receiving return authorization from us.
RETURN ADDRESS
Returned products should not be sent directly to our registered business address or any manufacturer unless specifically instructed by our customer support team.
After your return request has been approved, we will provide the correct return address and detailed return instructions.
Products returned without prior authorization or sent to an incorrect address may result in processing delays or may not be accepted.
RETURN SHIPPING RESPONSIBILITY
Return shipping costs depend on the reason for the return.
Customer Preference Returns
If you return a product because:
- You changed your mind;
- You no longer need the product;
- You ordered the wrong item;
- You selected an incorrect quantity or variation;
- The return is unrelated to a product defect or fulfillment issue;
you will generally be responsible for the applicable return shipping costs.
Damaged, Defective, Incorrect, or Significantly Different Products
If your order arrives:
- Damaged;
- Defective;
- Incorrect;
- Missing essential components;
- Significantly different from the product description;
lumivoraa will provide an appropriate solution, including replacement, refund, or return assistance, without additional costs caused by our error.
If the issue resulted from our mistake, you will not be responsible for related return shipping expenses.
We do not charge restocking fees for eligible returns.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If there is a problem with your order, please contact us as soon as possible:
Please include:
- Order number;
- Description of the issue;
- Photos or videos showing the problem;
- Photos of the packaging if the item arrived damaged.
After reviewing the provided information, we may offer an appropriate solution, including:
- Replacement;
- Refund;
- Authorized return;
- Other suitable customer service solutions.
REFUND PROCESSING
After an approved return has been received and inspected, we will notify you regarding the refund status.
If approved, the refund will generally be issued to:
The original payment method within 5–10 business days after the returned product has been received and inspected.
The actual time for the refund to appear may vary depending on:
- Your bank;
- Card issuer;
- Payment provider.
REFUNDS NOT RECEIVED
If your refund has been confirmed but has not appeared yet, please:
- Check your payment account again;
- Contact your card issuer or payment provider;
- Contact your bank regarding possible processing delays.
If you still cannot locate the refund, please contact:
Please include your order number so our team can assist you.
ORDER CANCELLATIONS
Cancellation requests may be accepted before an order enters fulfillment or has been shipped.
To request cancellation, please contact us as soon as possible:
Please provide your order number and relevant order details.
If an eligible cancellation request is approved before shipment, any applicable payment amount will be refunded to the original payment method.
Once an order has been dispatched, cancellation may no longer be available.
After delivery, customers may request an eligible return according to this policy.
RETURNS THAT MAY NOT BE ACCEPTED
A return request may not be approved if:
- The request is submitted after the 180-day return period;
- The product has been modified, damaged, or misused after delivery;
- The product does not meet return requirements;
- Purchase information cannot be verified;
- The product was returned without authorization;
- The product was sent to an incorrect return location.
Nothing in this policy affects any consumer rights that cannot legally be excluded.
REFUND METHOD
Approved refunds will normally be issued to the original payment method used for the purchase.
Refunds will generally not be transferred to another:
- Credit card;
- Bank account;
- Digital wallet;
- Payment account;
unless required by applicable law or otherwise agreed.
EXCHANGES AND REPLACEMENTS
Depending on the circumstances, lumivoraa may provide a replacement instead of a refund for products that arrive damaged, defective, incorrect, or materially different from the product description.
Replacement decisions may depend on:
- Product availability;
- Nature of the issue;
- Information provided;
- Applicable circumstances.
Please contact our customer support team before returning any product.
Email:
service@lumivoraa.com
RETURN AUTHORIZATION
All returns require approval from our customer support team before shipment.
After approval, we will provide:
- Return instructions;
- Applicable return address;
- Additional information required to complete the return process.
Please keep your return receipt and tracking information until the return process has been completed.
CONTACT INFORMATION
For questions regarding returns, refunds, cancellations, damaged products, defective items, or other after-sales matters, please contact us.
Brand:
lumivoraa
Legal Company Name:
Xiamen Yadi Cross-border E-commerce Co., Ltd.
Business Address:
Room 702-6-16
No. 99 Huli Avenue
Huli District, Xiamen, Fujian
China
Customer Support Email:
service@lumivoraa.com
Business Phone:
0592-5284666
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
lumivoraa is owned and operated by Xiamen Yadi Cross-border E-commerce Co., Ltd.